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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Interpret Balanced Scorecard results
   • Identify patterns of performance shown on strategy map.
   • Identify actions indicated by Balanced Scorecard results.
   • Discuss results with fellow employees and other relevant stakeholders.
   • Facilitate the selection of required actions with employees and other stakeholders.
   • Facilitate the development of implementation plans for team or individuals.
   • Facilitate the implementation of required actions from developed plans.
   • Follow up on implementation to ensure it occurs as planned.
2. Review key performance indicators (KPIs) in the Balanced Scorecard for the organisation and work area
   • Relate area and other KPIs to strategy map/strategic objective.
   • Review the actions required by self and others to meet each KPI.
   • Compare current actions to the optimal actions to achieve strategy.
   • Discuss with employees and other stakeholders any modifications to KPIs which will better meet strategy.
   • Recommend amendments to KPIs to relevant personnel.
3. Review reporting systems for Balanced Scorecard information
   • Review reporting systems to ensure information needed by self, other employees in area and organisation is available.
   • Review the mix of operational and strategic information to ensure it is appropriate for work area.
   • Review information provided for relevance and currency, and that it is meaningful and not excessive.
   • Recommend improvements to reports and reporting system, as appropriate.
4. Lead improvement to work area total performance
   • Compare actual performance of teams, work areas or individuals with desired total performance using KPIs and other Balanced Scorecard information.
   • Discuss with team ways of improving total performance.
   • Lead processes for improvement in total performance.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Competitive systems and practices include one or more of:	lean operations agile operations preventative and predictive maintenance approaches statistical process control systems ,including six sigma and three sigma Just in Time (JIT), kanban and other pull-related operations control systems supply, value, and demand chain monitoring and analysis 5S continuous improvement (kaizen) breakthrough improvement (kaizen blitz) cause/effect diagrams overall equipment effectiveness (OEE) takt time process mapping problem solving run charts standard procedures current reality tree.
Team includes one or more of:	all individuals in the target work area who are involved in the implementation and use of the Balanced Scorecard formally designated team working to a team leader informal or ad hoc team/group of people.
Balanced Scorecard includes all of:	an organisation’s vision and strategy establishing and measuring enterprise activity in a number of different financial and non-financial perspectives use of KPIs related to an overall strategy map use of metrics for KPI components, such as customer, environmental, internal business process and learning and growth.
KPIs include all of:	financial performance measures non-financial performance measures against targets other performance indicators relevant for informing the teams activities (e.g. performance indicators for other areas or sections, suppliers or customers).
Actions include one or more of:	corrective action for poor results confirming action for acceptable results taking steps to ensure actions for good results are consistently maintained changes to performance indicators or performance measurement.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to review Balanced Scorecard use on two (2) or more occasions and to:

interpret Balanced Scorecard results

review key performance indicators (KPIs)

review reporting

use this to help improve total performance.

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Knowledge Evidence

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

components of the Balanced Scorecard, including perspectives, feedback loops, targets and metrics, and reporting systems

analysis of Balanced Scorecard information

uses and limitations of KPIs and the alignment of KPIs with the organisations strategy map

how to identify areas for improvement from Balanced Scorecard information.

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